Our Vision
Our vision is to help our customers and ourselves achieve more than we thought possible and to have fun doing it. Our primary purpose is to increase the financial net worth of our customers. We will be innovative in our delivery of products and services, while acting at all times in accordance with the highest standards of ethical and professional conduct.
The products and services will be clearly defined, highly structured, and priced based on the value they represent to our clients. We will be known as the pre-eminent results focused accountants in our region. Our clients will be loyal advocates, experiencing success through the implementation of innovative strategies.
Only the best people will be members of our team. They will be proud to be part of our Company. They will benefit from above-average compensation, an enjoyable working environment, and opportunities for professional advancement and personal growth. There will be a high level of trust and mutual respect among all team members, owners, and clients. The owners will place the interests of the Company and that of its customers above their own.
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Privacy Policy
Lemoine Hyland LLP has a responsibility to protect personal information regarding its clients, partners and employees. Our firm believes protecting your privacy is important and has developed a privacy policy designed to meet the needs of its clients and employees and conform to the Personal Information Protection and Electronic Documents Act ("PIPEDA"). This policy covers the collection, use and disclosure of personal information by Lemoine Hyland LLP.
The Rules of Professional Conduct and related Council Interpretations of the various Provincial Institutes of Chartered Accountants require that partners and staff maintain the confidentiality of client and former client information, as well as the confidentiality of Firm information, except in rare and very specific circumstances.
The Rules of Professional Conduct of the various Provincial Institutes of Chartered Accountants also require that partners and staff not use confidential information for personal advantage, for the advantage of a third party or to the disadvantage of a client, former client or the Firm, unless consent has been obtained from the client, former client or the Firm.
Personal Information
Personal information includes any factual or subjective information, recorded or not, about an identifiable individual. This includes information in any form, such as:
- Age, name, ID numbers, income, or ethnic origin;
- Opinions, evaluations, comments, social status, or disciplinary actions; and
- Employee files, credit records, loan records, medical records, existence of a dispute with a client, intentions (for example, to acquire goods or services, or change jobs).
Personal information does not include the name, title, business address or telephone number of an employee of an organization. Lemoine Hyland LLP collects personal information only for the following reasons:
- To provide the products or services that you have requested and maintain commercial relations with you;
- To understand your needs and recommend products and services accordingly;
- To manage our business which includes partnership and employment matters; and
- To meet legal and regulatory requirements.
We will not use your personal information for any other reason without your consent and will only share your information with third parties to assist in completing the above uses. Any third party's use must adhere to our privacy policies or be allowed by the legislation. Examples would be an outside payroll service, an agent hired to perform a service for you, a collection agency, a law enforcement agency or emergency services.
"Cookies"
We may from time to time use certain information commonly called cookies on your computer to save you time as a Visitor and User of our website. We do not collect personal information in this fashion. If you do not wish this convenience, your browser will likely enable you to reject cookies.
Accountability
Lemoine Hyland LLP is accountable for all personal information in its possession, including any personal information disclosed to third parties for processing or other administrative functions. Lemoine Hyland LLP has appointed a Privacy Officer, who is part of senior management, to be accountable for the firm's privacy policies and enforcement. We have also trained all of our partners and staff on privacy issues. Lemoine Hyland LLP’s Privacy Officer can be reached at:
Privacy Officer Lemoine Hyland LLP
2085 Hurontario Street,
Suite 207
Mississauga, Ontario
L5A 4G1
jphilipp@lhranone.com
Identifying Purposes
Lemoine Hyland LLP shall identify the purpose for which personal information is collected before collecting it.
Consent
Lemoine Hyland LLP shall obtain consent for all personal information collected, used or disclosed by Lemoine Hyland LLP, unless such collection or use is inappropriate, or permitted by law.
Limiting Collection
Personal information collected shall be limited to information that is necessary for the purposes identified by Lemoine Hyland LLP and be collected by fair and lawful means.
Limiting Use, Disclosure and Retention
Personal information collected by Lemoine Hyland LLP, shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required or permitted by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.
Accuracy
Personal information shall be as accurate, complete, and up-to-date as is necessary to fulfill the purposes for which it is to be used. We will use our best efforts to keep your information up-to-date.
Safeguards
Lemoine Hyland LLP shall safeguard your information against unauthorized access, disclosure, copying, use or modification.
Openness
Lemoine Hyland LLP shall make information available, to its clients and employees, about the policies and practices that apply to the management of their information.
Individual Access
Upon request, an individual shall be informed of the existence, use and disclosure of their information, and shall be given access to it. An individual will be given reasonable access to their information and may correct any personal information if its accuracy and completeness is challenged and found to be deficient.
Challenging Compliance
An individual shall be able to challenge compliance with the above privacy principles. Lemoine Hyland LLP shall investigate all complaints in a timely manner.
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A Note from the Managing Partner
Hello,
Here at LH Group, the entire team is committed to helping you grow and preserve your wealth. In fact, that's been our underlying focus since this practice was first formed in 1990. At that time, we identified a need for accounting services in the region and we set about creating a practice that could successfully support clients taxation, taxation planning, audit, accounting systems, and more. Since then the practice has successfully helped hundreds of clients, all with similar needs to your own, many facing challenges that might also be similar to your own. And the team has grown from just 2 to 17.
We've come a long way … Other changes have taken place too. Some time ago we became aware of a number of business clients who were grappling with so many different issues that we wanted to help. We wanted to be able to say 'here's how to generate that extra $50,000 in sales you need' rather than just talk about the financial results. So much so that we set about changing our firm, improving it for the better and turning it into something really special for you. To do that, we worked hard to fully educate ourselves on all sorts of issues - business development, growth, strategy, marketing, sales, management, operations, systems, how to create great teams, customer service, performance standards, 'key performance indicators', business health checks and more - as it applies to businesses like your own.
We attended courses, studied, invested in new resources, tools and software to be able to help you grow your business, rather than just track your results at year end. (We even joined a very special network called RAN ONE so we can benefit from exclusive information to help you get results AND a worldwide connection to other leading-edge, independent accountants - a bank of experience like nothing else available today.) Of course we maintained our core competencies and in fact, took them a step further by maintaining ongoing professional education. Staying focused on the road ahead.
Now you can benefit from more - more support, more advice, more services and more results - than a typical accounting firm. Where accounting has often been about tracking results, after the fact - looking through the rear view mirror if you will - accounting at LH Group has shifted to doing much more than that. Here, we're focused on mapping out the future for your business or your personal taxation needs with you - keeping our eyes firmly on the road ahead and on helping you achieve the results you're looking for. Explore the 'Our Services' and "About Us' areas to find out more! Specifically visit 'Endorsements' to find out what our membership to 'RAN ONE' could mean to you.
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Our Committment to You
To make certain our working relationship is one of total success, it's best we agree certain standards and commitments to each other from the outset. As members of RAN ONE we commit to:
1. Think of your business as if it were our own and act only with its best interests in mind. Our only job is to make your business more valuable. That means helping you implement strategies that increase your profits, add greater control to your business systems and in the process improve your lifestyle. So you can be assured of results like these we will only advise you to consider and implement strategies we would in fact be willing to do if your business was actually ours.
2. In working toward that aim, we will be completely open, honest and up-front with you in everything we do for and with you.
3. We will analyze your business using proven techniques, software and strategies designed to maximize the possible results for your business. And we will continue our education so we can always be able to offer you more.
4. We will be 100% truthful and realistic when discussing the profit improvement potential of your business and the work required to get you there.
5. Having been caught up in the day to day operation of a business, many business people have a 'hazy' vision for the future which can create uncertainty. We will help you clarify and bring to life your vision for your business and your future - giving you a greater sense of control.
6. We will map out a clear plan of action (agreed by you) to take you from where you are now to where you want your business to be in the next 1, 2, 3 years and beyond.
7. We will continue to work with you, side by side as your business advisor, not just your accountant. We'll be there to offer you the ongoing support you need and additional programs to help you fully realize your goals.
8. We will of course, also consider your tax planning, statutory requirements and financial matters including detailed projected Profit and Loss, Balance Sheet and Cash Flow Budgets to help keep your business on track to your future.
9. You will remain the sole judge of our performance. If there is something we've done or failed to do that you're not 100% delighted with simply let us know and we'll correct it immediately.
10. We'll offer you common courtesies - like returning your calls with 24 hours and making sure you're aware of any fee for a particular service or task well before we undertake that task for you.
And in return ... Your commitment is simple. There are really only 5 things we ask to assure your own success:
1. For our relationship to be truly successful and for you to achieve greater profits we ask that you commit to this process. It's important you do that with an open and inquiring mind. Remember too, we only ever make suggestions we firmly believe are going for your goals - your profits, your lifestyle and to building a greater, more saleable asset for you.
2. Constantly be willing to take the next step. During our work together, there may be times when you will think - 'I can't do that', 'I don't have time to do that', or 'that's not what we've done before', and so on. The truth is, to reach the levels of improvement in your business and the profits you want (that are truly possible by employing the proven techniques and processes we'll be suggesting ) change is very much a part of the process. So instead we ask that you agree to think 'how can we do that', 'I'll make time' and even if you have your doubts - 'let's try it'. More than anything else this will contribute enormously to our ability to improve your business together.
3. In working toward these aims, we ask that you too commit to being completely open, honest and up-front with us in everything we do for and with you. Open communication, even about difficult subjects, is the only way to assure our success together.
4. We'll be asking you to take some time to work 'ON' your business rather than 'IN' it. Initially (and only initially) that can be challenging. As business people we are often so used to doing what we do in our businesses, that for most of us changing that (even if its what we say we want) can be difficult. There may be certain tasks that need to be completed, certain strategies that need to be implemented - we ask that you will make the time to do so.
5. Understand we are a business too. Just as we'll tell you how important cash flow management is to achieving your goals, we must do the same. And so we ask you to commit to maintaining timely, diligent payments. This allows us to keep our work together on target.
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Join the Team
"Bean Counters Need Not Apply"! At LH Group we're always on the look out for great people. And you need to know that our accounting firm is NOT the boring place people think of when they think "accounting firm".
Because we're members of RAN ONE we're doing far more for our clients- more than historical figures, more than 'bean counting'. In fact, we focus on helping our clients with the growth and development of their business through applying new skill sets. We use exciting software tools and new resources to help our clients create history rather than just report on it.
So if you're really not a 'standard' accountant - if you want a fun, team environment, client interaction, rewards, challenges, success, constant learning and if you have strong technical competencies then send us your story! Email your resume to Richard Lemoine at rlemoine@lhgroup.com now.
Contact Information
Lemoine Hyland
Suite 207,
2085 Hurontario Street Mississauga,
Ontario, L5A 4G1
Phone: (905) 275-7794
Fax: (905) 275-5677
Email: resumes@lhranone.com
Web site: http://www.lhranone.com
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A Special Network
We consider that working with you is indeed a privilege. That's precisely why we aim to be the type of accountants that continually do more - more for you and your business. To do that we have invested a lot of time and resources to qualify as 'Results Accountants™' - and to become members of the largest independent network of accountants in the world.
Being members of RAN ONE gives us (and consequently you), access to a wealth of exclusive information and resources usually not available at other accounting firms. Perhaps just as importantly, the network brings more than 900 accounting firms, approximately 1623 partners and 10,553 team members together with combined revenues of just over $1 billion dollars - that's a wealth of information at your fingertips.
It also means we've undergone further education and training specifically on topics not taught in standard accounting degrees or discussed in most practices. Topics like marketing strategies, how to improve your advertising, systems, your 'Key Performance Indicators', team management concepts, the 18 key leverage points of any business, and the critical '4 ways to grow your business'. All so we can not only provide excellent accounting services, but so we can also help you grow your business and ultimately increase your profits, improve your lifestyle and increase the value of your assets.
Supported by a special company called RAN ONE, this network means your team here at LH Group can draw not only on our own business experience, but the combined years and years of experience of other members of RAN ONE. And critically - their work with top business owners from your industry and all over the world to help you achieve your goals. That saves you an inordinate amount of time and resources because suddenly you have the luxury of learning from other people's mistakes and don't have to reinvent the wheel!
What's more, it means we've agreed to uphold certain practices and standards within our firm. These are standards that ensure business growth for our clients - successful business people - like you. All of these efforts are designed to help you grow your business, increase your take home profits, improve the processes within your business to make it that much stronger and ultimately increase the value of your greatest asset.
Visit www.ras-net.com . For more information on why it's important and what our being members of RAN ONE means to you, specifically visit the Business Owner section of RAS-net.
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